Because Good Engineering Matters

We're here to help

NEWS

Keep up to date with the latest news

  • SGA

Are You Receiving the Best Support Services?

At SAFEgroup Automation’s (SGA), support service is deeply ingrained within our team culture. Our dedicated team is always committed to sharing our expertise and knowledge to ensure our clients improve their internal ownership and capabilities. We maintain a 365 days, 24/7 support service, giving peace of mind to our clients knowing that they can reach out for support at any critical moment.


Man in a blue shirt, sitting down and using his mobile phone

Our experienced service support team also provides our clients with the assurance that there will always be a qualified engineer at the other end of any support phone call.


To ensure that a call never gets missed, we have implemented a call escalation system, that if one team members are unable to pick up the call, the call is forwarded on throughout the team, all the way up to our General Manager, ensuring that all clients support needs are met.


What We Offer:

  • Service Level Agreements.

  • Software Maintenance Agreements.

  • Customer Tailored Agreements.

  • Preventative Maintenance Services.


Key Benefits:


Laptop with a message bubble popping out of it icon

Individual Support Account:

A unique support account in our online portal.


Phone with dotted half circle with 24hr inside icon

Dedicated Support Hotline:

1300 SGA 247 (1300 742 247). Open all day, every day.


Stopwatch and a cog behind it icon

Fast Response Times:

2-hour guaranteed response time.


Location pin drop with a person inside icon

Emergency Plan:

Escalated on-site service in case of emergency.


Coin at the top with hands open icon

Discounted Support Hours:

If you’re on one of our managed service plans, you’ll also get a great discount on the support hours you buy.


No matter how big or small your problem is, if you do require any control systems support, don't hesitate to contact our 24/7 support line on 1300 SGA 247 (1300 742 247).

Contact Us | Our Services


49 views0 comments

Recent Posts

See All

Discover how we can improve your control systems!