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  • Writer's pictureSGA

Are You Receiving the Best Support Services?

At SAFEgroup Automation’s (SGA), support service is deeply ingrained within our team culture. Our dedicated team is always committed to sharing our expertise and knowledge to ensure our clients improve their internal ownership and capabilities. We maintain a 365 days, 24/7 support service, giving peace of mind to our clients knowing that they can reach out for support at any critical moment.

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Our experienced service support team also provides our clients with the assurance that there will always be a qualified engineer at the other end of any support phone call.

To ensure that a call never gets missed, we have implemented a call escalation system, that if one team members are unable to pick up the call, the call is forwarded on throughout the team, all the way up to our General Manager, ensuring that all clients support needs are met.

What We Offer:

  • Service Level Agreements.

  • Software Maintenance Agreements.

  • Customer Tailored Agreements.

  • Preventative Maintenance Services.

Key Benefits:

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Individual Support Account:

A unique support account in our online portal.

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Dedicated Support Hotline:

1300 SGA 247 (1300 742 247). Open all day, every day.

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Fast Response Times:

2-hour guaranteed response time.

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Emergency Plan:

Escalated on-site service in case of emergency.

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Discounted Support Hours:

If you’re on one of our managed service plans, you’ll also get a great discount on the support hours you buy.

No matter how big or small your problem is, if you do require any control systems support, don't hesitate to contact our 24/7 support line on 1300 SGA 247 (1300 742 247).

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